Nathan Broslawsky

San Jose, CA
Newsletter
Newsletter

Work the Problem, Not the Ticket

Requests don't exist in isolation. They have upstream causes and downstream effects. They affect multiple stakeholders in ways that aren't always obvious from the description. And they often represent symptoms of larger problems. If your team is working tickets, you're solving the wrong problem.

· 9 min read
Newsletter
Newsletter

"But Did You Ask?"

In nearly every organization, predictions about how others will respond to our ideas have become a form of corporate fortune-telling. We devote hours to anticipating objections, preparing counterarguments, and even shelving initiatives based on assumptions about what someone else might think.

· 6 min read